We understand that businesses grow and things change, which is why we have our unique billing assessment. This is outlined in our Fair Billing Policy. We have two types of plans: month to month and pre-paid. While the pay plans are different, the charges are assessed the same. As we use a third party to send our notices out, we don't control everything and it may be confusing. This article will help.
Pre-Paid/Annual Plans - Remember pre-paid cell phone plans? You could pre-pay for minutes and then each month your minutes would decrease based on the minutes you used. The idea is the same with our billing! Our statements are the same only that there will be a credit balance on the account. That credit balance will be reduced with usage in the billing cycle. You may select the option to choose an annual plan when you first sign up for busybusy or you may switch to the annual billing option at any time during your regular billing cycle. The card on file is only charged when there is insufficient credit to cover the usage in the period.
If you add users at any time during the year and use more credits than purchased with your annual plan, the credits will be consumed at a faster rate. You will receive a monthly invoice that notifies you in regard to the number of active users for each month.
FOR EXAMPLE: If you pay an annual contract for 10 users you receive 120 user credits. If you add a user, you will make your monthly active user total 11. Each month, you will use 11 user credits. After 10 months you will have used 110 of the 120 user credits you purchased with your annual contract.
If you do not use a credit or if a user is not active during any month, the credit will carry over to a later month or the following year.
FOR EXAMPLE: If you pay an annual contract for 10 users you receive 120 user credits. If you only have 9 active users per month, you will only consume 9 credits each month. At the end of 1 year, you will have only consumed 108 user credits and the remaining will carry over to the following month(s).
Month to Month - This is where you pay in arrears for usage in the past billing cycle. We only charge for active users (anyone who logged into the app). See the example statement below. This example account had 4 users from 11/19/2018 to 12/19/2018.
What makes an Active User?
A user who has logged into the app, the web, or has a time entry. Keep in mind, a user can log into the app or onto the web and NOT clock in, but browse through the app reviewing time entries, or photos, etc. THIS will establish this user as an active user for that billing period. We also have a great video that has more details on what this looks like!
 | As a best practice, we advise the busybusy admin to archive any users that are no longer employed by the company to avoid charges for users logging into busybusy for purposes other than time tracking, like checking out photos, or reviewing old time cards. Check out our article HERE to learn more about how to archive employees. |
Minimum Users
On our Pro plan, if all users become inactive, you will be charged for a minimum of one user.
*Our free plan is free up to 100 users.
Adding New Users
You can add a new user at any time during the billing cycle, we will view them as active and your bill will automatically adjust.
Inactive Accounts
Every month our app will detect which users were active and which were not. When we detect users that become inactive, we will automatically remove their cost from your next month’s bill. We will detect and add any new users.
FOR EXAMPLE: Leo has a seasonal crew of 5 employees. For his September billing period, those 5 users logged no time. busybusy automatically processes them as inactive and takes them off Leo’s next bill. In December, those users log time and become active. At the end of the billing cycle, they are automatically detected and added to Leo’s bill. Their data continues to track, sync, and report as usual.
Billing Period
Each billing period starts on the day of the month you activated your account. You will be billed the following month on the same day.
FOR EXAMPLE: Leo signed up for a Pro plan on May 25th. On June 25th, busybusy’s app will process how many active users he had from May 25 - June 25, then his card will be billed automatically.
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Call us: 855-287-9287