Why is this happening?

One of the more common errors you can receive when running the Web Connector is a Unique OwnerID/FileId error message. Receiving error messages will always be frustrating, but luckily, we're here to mitigate those headaches! When you try to reconnect the company file to the QuickBooks Web Connector on a new computer, you may see this message: Error QBWC1039: There was a problem adding the application. Check the QBWCLog.txt for details. Followed by: UniqueOwnerID/FileID pair value required

This issue can be caused because of a few reasons. Either the company file has been moved from its original location, the un-registration from QuickBooks Web Connector failed, or you no longer have the same computer and are trying to re-install the web connector on your new setup. To fix this, you need to remove the stamp of the existing Owner ID.

Step 1: Open your QuickBooks Desktop

Step 2: Use the link to download the CP3 tool

Step 3: Select file

Step 4: Remove Stamp

Step 5: This will generate the QuickBooks Application Certificate pop-up

Step 6: Select Continue

Step 7: Click Yes for the Application Confirmation window

Step 8: On the Access Confirmation window, select Done

Step 9: A message about doing a backup will appear, select OK

Step 10: You’ll get a confirmation that the Owner ID has been removed. Select OK

Step 11: Close the QBWC CP3 Tool

Step 12: Run the Web Connector again

If you have completed these steps and continue to experience the same error message; please utilize the support channel in busybusy so we can put you in contact with an Integration Specialist to further assist you in troubleshooting this issue.