If you're having trouble logging in to busybusy, don’t panic! Understanding the reasons behind login problems can help you resolve them quickly. In this article, we'll explore some common reasons why you might not be able to log in to busybusy and offer solutions to these issues.
Reason: Incorrect username or password
Solution: One of the most frequent reasons for login failure is entering the wrong username or password. Check your credentials carefully and make sure there are no typos or spacing errors. Passwords are case-sensitive, so ensure that you're using the correct capitalization. If you’ve forgotten your username, reach out to your employer who can provide that for you. Usernames are extra important, since that’s what tells our system to log you into the correct company. If you've forgotten your password, click "Forgot Password" and we will send an email inviting you to create a new one. Make sure to save your login information securely for future reference.
Reason: App Version Compatibility
Solution: Outdated app versions may have login issues due to compatibility problems. Our developers often release updates to fix bugs and improve security. Go to your device's app store and check for updates for busybusy. Download and install the latest version to ensure it works correctly.
Reason: Account Lockout
Solution: If your company is past due on a payment then the account will be locked temporarily until the balance is paid. If you suspect this is the case, contact our Support Team who can assist further.
Reason: Server or Maintenance Downtime
Solution: Sometimes, app servers go through maintenance or experience downtime, making it impossible to log in during those periods. Visit busybusy's status page HERE or chat with our Support Team for information on any scheduled maintenance or server issues.
Chat with us by clicking on the busybusy icon in the bottom right corner!
Email us: firstname.lastname@example.org
Call us: 855-287-9287