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Forgot‌ ‌Username‌ ‌or‌ ‌Password‌ ‌(Web,‌ ‌iOS,‌ ‌or‌ ‌Android)‌

Halie Vaughan
  • Updated

Did you get a new phone and realize you forgot your username or password to log back into busybusy?  Or maybe you had to log out and log back in to get an update to sync correctly.  This article will show you how to reset your password and retrieve your username.

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  • To reset this stuff on your own, you have to have an email address linked to your busybusy account. 
  • If you’re not sure about having an email address linked to your busybusy account, try the steps below to find out.
  • If you don’t have an email address linked, please reach out to your employer or an administrator of the account.  They will need to look up your username and reset your password for you.

 

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From the web:

Step 1: 

On a web browser (we prefer you use Chrome, it plays well with busybusy), go to app.busybusy.io 

Step 2: 

Select Forgot username or password 

Step 3: 

Enter the email address associated with your busybusy account.  If you can’t remember the email address listed in your employee profile, you’ll need to reach out to your supervisor or administrator for assistance.

Step 4: 

  • Log into your email provider to view the email we have sent you.  The subject will be Reset password - busybusy. 
  • This email contains your username and a link to be able to reset your password.
    • If your email is associated with more than one busybusy account, each one will be listed separately.  
    • Please choose the correct link when resetting your password.
  • Click on the link “RESET PASSWORD for username,” and a screen will appear, allowing you to enter a new password and confirm it.  If clicking on the link doesn’t bring up the screen, copy and paste the second link listed in the email into your browser.
    • Your new password will need to be eight characters or more and is case sensitive.
    • PLEASE REMEMBER THIS NEW PASSWORD.
  • Select Submit
  • A new busybusy log in screen will appear.  Enter your username and new password, click SIGN IN.

Step 5: If you did not receive an email

    • It may have gone to Spam or Trash… check there first
    • If it’s not in Spam or Trash, the email you entered may not be the email associated with your busybusy account … try another email
    • If other emails don’t result in getting an email, you may not have an email entered into your employee profile… you’ll need to reach out to your administrator for assistance.

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From your iOS or Android device:

Step 1: 

From the login screen of the busybusy app, select Forgot password?

Step 2:  

Enter the email address associated with your busybusy account.  If you can’t remember the email address that is listed in your employee profile, you’ll need to reach out to your supervisor or administrator for assistance.

Step 3: 

  • Log into your email provider to view the email we have sent you.  The subject will be Reset password - busybusy. 
  • This email contains your username and a link to be able to reset your password.
    • If your email is associated with more than one busybusy account, each one will be listed separately.  
    • Please choose the correct link when resetting your password.
  • Click on the link “RESET PASSWORD for username” and a screen will appear allowing you to enter a new password and confirm it.  If clicking on the link doesn’t bring up the screen, copy and paste the second link listed in the email into your browser.
    • Your new password will need to be 8 characters or more and is case sensitive
    • PLEASE REMEMBER THIS NEW PASSWORD.
  • Select Submit
  • A new busybusy login screen will appear.  Enter your username and new password, click SIGN IN.

Step 4: If you did not receive an email

    • It may have gone to Spam or Trash… check there first
    • If it’s not in Spam or Trash, the email you entered may not be the email associated with your busybusy account … try another email
    • If other emails don’t result in getting an email, you may not have an email entered into your employee profile… you’ll need to reach out to your administrator for assistance.
yellow b circle really small.png Good to know: Once you’ve regained access to your busybusy account, you might want to update your account with an email address that you will always have access to!

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CONTACT US!

Chat with us by clicking on the busybusy icon in the bottom right corner!

Email us: support@busybusy.com

Call us: 855-287-9287

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