Is busybusy just not loading right for you? Are some of your employees saying that their time card doesn’t match what they see on their mobile devices? Are you worried that your employee’s devices are out of sync? Well, do we have an article for you! The purpose of this article is to answer the most frequently asked questions we get about syncing issues and give you some quick tips and tricks on correcting them!
Q: How important is keeping my busybusy app up to date?
A: Our developers are constantly working to implement new features, fix pesky bugs, and design an application that will take your work and company to the next level! Because of this, we advise that you and your team strive to always keep your busybusy application up to date. You can check for app updates by going to the app store on your mobile device (Apple App Store or Google Play Store) and searching for busybusy. If you see an Upgrade or Update available, go ahead and install it! It’s free to do so.
|You can check to see what version of busybusy you are currently using by opening busybusy on your device, selecting the three lines in the top left corner > Settings > About.|
Q: Why is a timecard showing differently on web vs mobile?
A: Occasionally we will see discrepancies between the web and mobile devices. These are typically caused by the mobile device and web versions of busybusy systems not communicating. Often these issues will resolve themselves if the device with the issue can connect to the busybusy server and refresh.
- On a mobile device, make sure that your phone has a strong network connection. If you are working offline, that data will not be able to sync to the busybusy server until your device re-connects to the internet.
- Once in an area with strong cell service, open busybusy on your mobile device and give the app time to sync data up to the busybusy server. Recently, a Sync icon was added to help you know when busybusy is syncing data. (This sync icon typically shows up on the bottom of your screen.) Once this Sync icon has gone away, busybusy is finished loading data. We advise leaving the app open and your device unlocked for 5-10 minutes to make sure that the device has adequate time to sync any information.
- When it comes to busybusy on the web, we see fewer data connection issues. However, updates can sometimes lead to display issues which can be addressed by clearing the cache and cookies in your browser. A computer browser such as Google Chrome has been designed to try and quickly load up web pages by storing basic content in a cache so that it loads faster. However, this “cache” of data can sometimes interfere with updates that are released. So we recommend clearing the cache and cookies in your browser every few weeks to make sure you don’t run into any loading issues. If you need assistance with clearing cache and cookies on your computer, reach out to our support team and we would be happy to assist you!
Q: My employee is showing clocked in on their mobile device, but I am not seeing them clocked in on the web?
A: The busybusy application offers offline functionality which means that the app will continue to record time data and other information to the user’s device, even if busybusy is unable to connect to the internet. If your employee is showing clocked in on their mobile device, but not on your computer, chances are their mobile device isn’t able to sync their clocked-in state to the busybusy servers. Check-in with them and see if they are working in an area with no cell service, or ask them to verify that they are allowing busybusy to utilize their mobile device’s cellular data. Once busybusy can connect to the internet, you should see your employee as “clocked in” on the web.
Q: When is it okay to close busybusy?
A: Life moves fast, and so do you! However, to get the most out of busybusy and ensure that your valuable data will sync correctly, we advise that you keep busybusy open while working. Additionally, it’s a good practice to leave your phone unlocked and busybusy open for about 5 minutes after you clock out at the end of the day. Doing this while connected to a strong network connection will allow for your time data to sync with busybusy’s servers and make sure your hard work is recorded correctly.
Q: Some of my company’s projects are not showing on my phone - how do I get them to show?
A: Depending on how many projects your company has, sometimes busybusy can take a few minutes to sync all of that data. If your device is not correctly loading project information (or any other company data for that matter) we offer the following steps to re-sync your data.
Q: Why are scheduling updates not syncing to employees’ mobile devices?
A: Similar to projects and other busybusy data, scheduled items are synced to employees’ devices over the internet via Wi-Fi or cellular data. If schedule updates/items are not syncing to your employees’ devices, check and make sure that their mobile devices allow busybusy to connect to the internet. Make sure that their busybusy application is up to date (see the first question in this article). If scheduled items are still not showing up, we recommend logging out of the busybusy application and then performing a fresh login. This will re-sync all items for your employee. Still need help? Feel free to reach out to us at support.
Q: I am still seeing odd performance issues or missing items… is there anything else I can do?
A: Yes! There are a few more troubleshooting steps you can take to try and fix any performance issues or syncing problems on your mobile device.
Sometimes performance or sync issues can derive from an issue with busybusy’s database on a mobile device. You can clear this and rebuild it in an attempt to resolve issues. Clearing busybusy’s database will also log you out of the busybusy application so you will need to log back in using your username and password! Once you log back in, the database will start rebuilding itself. Make sure you are connected to a strong network connection to ensure that your data syncs quickly and correctly.
|To clear the database on IOS & Android - Select the three lines in the top left corner, and then select Settings in the lower left-hand corner. Then choose Debug Tools and Clear Database.|
Are you still experiencing issues after clearing the database? Our next step at this point is to delete the busybusy application off your device, reboot your phone, and then reinstall the busybusy application by navigating to the app store on your device. A fresh install of busybusy can clear up any deep-rooted issues that may be causing your syncing problems.
We know that technology can be a pain sometimes, but that doesn’t mean that you have to face it alone. We here at busybusy support are here to help so please reach out to us at any time. We will do all that we can to make sure issues are resolved and questions are answered!
Chat with us by clicking on the busybusy icon in the bottom right corner!
Email us: firstname.lastname@example.org
Call us: 855-287-9287
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